Frequently Asked Questions

These are some of the most frequently asked questions from members. If you have a question that is not answered here, please contact us.

Three Most Frequently Asked FAQs:


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Can my coin be conserved?

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All coins submitted to NCS for conservation go through an evaluation process first to determine if your coin can benefit from conservation.

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What is the fee structure at NCS?

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A simple two-part fee structure is in place. First, there is an evaluation fee to determine what, if any, conservation work is warranted. A charge of 1% of the fair market value of the coin with a minimum of $10 is charged for this service even if it is determined that no conservation is warranted. Conservation is charged at a fee of 4% of the fair market value up to $150,000 per coin, 2% of fair market value over $150,000 per coin, with a minimum charge of $15.

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Will NGC grade my coins after conservation?

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If you want NGC to grade your coins after conservation, enter option “A” or “C” in Box 5 on the NCS Submission Form.

General Information FAQs >

Conservation Services FAQs >

Membership FAQs >


General Information FAQs


Why was NCS formed, and who will benefit from its services?

NCS was formed to provide professional numismatic conservation services that have been unavailable in the commercial marketplace. Potentially, all people who collect coins, medals, and tokens can benefit from NCS services.

 
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Can you describe the facility and the technologies that NCS uses in providing their services?

The NCS facility is a secured facility. At NCS, conservation experts designed our facility and its equipment for the sole purpose of conserving your coins. Our equipment, advanced water filtration unit and specially designed ventilation system all show that NCS has carefully invested in the ideal environment for performing numismatic conservation procedures.

 
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Conservation Services FAQs


How long will it take for my coins to be evaluated, and if appropriate, conserved? Are there single or multiple tiers?

NCS uses a first-in, first-out non-tier system for evaluation and conservation. The length of time needed to evaluate and conserve coins will depend on the volume of coins in the system at any given point. NCS does offer an Expedite Service where, for an additional $50 fee per coin, a submission will be moved to the head of the system. The average turnaround time is four to six weeks.

 
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What is the fee structure at NCS?

A simple two-part fee structure is in place. First, there is an evaluation fee to determine what, if any, conservation work is warranted. A charge of 1% of the fair market value (FMV) of the coin with a minimum of $5 is charged for this service even if it is determined that no conservation is warranted. Conservation is charged at a fee of 4% of the fair market value up to $150,000 per coin, 2% of fair market value over $150,000 per coin, with a minimum charge of $15.

 
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What forms of payment does NCS accept?

The preferred method of payment for NCS services is by credit card. NCS accepts Visa, MasterCard and American Express.

 
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Does NCS accept any of the risk associated with the services they perform?

NCS is not responsible for any loss of value or marketability of the coin resulting from any service performed. NCS does insure your coin against mishandling or loss while on our premises.

 
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What security measures are taken to ensure the safety of my coins while in the possession of NCS?

NCS is located in a secured, state-of-the-art facility, which employs the latest theft-deterrent systems. All coins are stored in an alarmed walk-in safe and NCS has a multi-million dollar insurance policy in place.

 
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Does NCS accept submissions directly from the public?

NCS accepts submissions from its Authorized Dealers, active Collectors Society members and active members of the American Numismatic Association (ANA).

 
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Where should I send my coins? Can I deliver a submission or pick one up in person?

All coins should be sent (insured) to NCS - PO Box 4750 - Sarasota, FL 34230. You must have an active account with NCS in order to submit. Only Authorized Dealers can pick up or drop off submissions at our facility.

 
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Your literature mentions an approved NCS grading service. What does that mean?

An approved grading service is one that NCS is in agreement with to forward coins to after conservation for grading and encapsulation. At this time, NGC is the only approved NCS grading service. NGC offers comprehensive certification services for US, world coins and ancient coins, as well as tokens and medals. Additionally, coins with detrimental surface conditions can be certified and encapsulated using NGC Details Grading. All coins are encapsulated in NGC holder designed to compliment conservation work by providing the best possible long-term storage option.

 
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What type of coins does NCS accept? Does NCS accept any items other than coins? Will NCS accept any brand of certified coins as well as uncertified coins?

NCS will accept all certified US coins, World coins, tokens and medals regardless of grading company. NCS will also accept all uncertified coins, tokens and medals. NCS may also conserve other similar items made of metal.

 
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Will NCS use its discretion to perform the necessary conservation, or am I required to request that a specific procedure be performed?

NCS will first evaluate every coin to see if any conservation work is appropriate. Although there can be a request as to work needed to be performed, NCS reserves the right to make the final decision as to what work needs to be performed, if any.

 
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Will NCS honor my requests for the conservation of my coin?

Many factors are used when NCS evaluators assess a coin for conservation. Our primary goals are to allow for the best possible outcome in terms of long-term stability and appearance when we evaluate a coin for conservation. Special requests will be considered and are encouraged to be included when a coin is submitted for professional conservation. Not every request can be honored, however, as many times these requests may be harmful to a coin in terms of either its long-term stability or appearance. NCS reserves the right to the final decision on the conservation of a coin.

 
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My certified coin was returned to me not conserved. Why was it rejected for conservation?

A coin can be rejected for conservation for many reasons. There are many instances when a coin is best left as is, because conservation is not needed or is potentially harmful. When a coin is certified, it may be rejected for conservation if there is a significant risk that the current stated grade will not be maintained after conservation. There could also be an incorrect or unrecognized attribution on the current label. This could also lead to a coin being rejected for professional conservation work.

 
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I submitted three encapsulated coins for conservation by NCS and certification by NGC. Only two of the coins were sent to NGC for grading and encapsulation. Why wasn’t the third coin graded?

If an encapsulated coin submitted to NCS is not conserved, your coin will not be sent to NGC for grading. It will be returned to you in the holder it was submitted in. (See previous Q & A for reasons why a coin may not be conserved.)

 
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What if my certified coin will not cross into an NGC holder?

Your coin has a risk to grade lower after conservation. NCS reserves the right to refuse conservation if, at the discretion of NCS, a satisfactory result cannot be achieved.

 
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How does professional numismatic conservation differ from restoration and "Coin Doctoring"?

Numismatic conservation involves examination, scientific analysis and reliance upon an extensive base of numismatic knowledge to determine the nature of a coin’s state of preservation and the extent of any damage. Conservation also encompasses appropriate procedures to protect the coin’s original appearance and to guard against future deterioration to whatever extent possible.

Professional conservation should not be confused with "Coin Doctoring," in which an attempt is made to improve the appearance and grade of a coin through deceptive means, such as artificial toning, and where unaccepted or unorthodox methods are employed. Also not qualifying as conservation is restoration where mechanical repairs are made, such as filling holes, smoothing out scratches and re-engraving of detail.

 
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Does NCS rely solely on its own expertise in performing its services?

Our consultants include both experts in conservation and in the numismatic industry.

 
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I received a coin back from a grading service ungraded because of "PVC." Can NCS make my coin eligible for grading? What other types of "no grades" might benefit from conservation?

NCS is capable of removing surface contaminants such as PVC. However, results depend on the severity of the PVC and the condition of the underlying surfaces. Although NCS will most likely be able to remove the PVC, the coins still may not numerically grade due to surface damage that may have resulted or other problems that may have been concealed. Some other coins that might benefit from conservation are those returned ungraded due to artificial toning and nonspecific residues.

If a coin's detrimental surface conditions make it ineligible for numerical grading, it may be eligible for NGC Details Grading. Learn more about Details Grading here .

 
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I've had coins returned to me ungraded from various grading services because of cleaning. If I have my coins conserved by NCS, won't they be returned for the same reason?

The grading of a coin after conservation will depend on the condition of the original surfaces before conservation. Every grading service grades coins that have had residues or spots properly removed. Coins that were cleaned improperly prior to conservation will most likely be Details Graded by the NCS approved certification service. Improper cleaning could involve the use of a hard bristle brush, mechanical methods, or use of solutions which leave a coin’s appearance unnatural.

 
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What are the costs of submission?

Submission costs vary depending on the value and category of collectibles you are submitting as well as the turnaround time you desire. Note: *NGC Collectors Society Elite members receive 10% discount on grading tiers. (Not applicable to on-site grading fees at shows.)

 
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Will one shipping fee cover the return of all my submissions if I send in multiple submission forms at the same time? Will my submissions be returned to me all in one package?

You may submit multiple submission forms to the same grading company in one shipping box. Your submissions will be returned separately. For that reason, each of your submissions is calculated alone for its return shipping and insurance.

 
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Can I send multiple invoices in the same box to your grading services?

Yes, but only package submissions to the same company. For example, do not send submissions for NGC in the same box with submissions for NCS.

 
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Membership FAQs


What are the differences between your membership tiers?

Collectors Society offers free and paid membership levels to provide options for every type of collector. Benefits include access to online resources, direct submission privileges, grading coupons and more. Compare the full membership options and benefits here.

 
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I have registered but still haven't received my membership packet.

Membership packets are sent out via US Mail within 10 business days of registration. Please allow up to three weeks to receive your packet. If it still hasn't arrived, please call us at 1-866-NCS-COIN for assistance.

 
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Do the grading coupons I received with my membership have an expiration date?

Yes. The coupons expire one year from the day they were issued.

 
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Is my membership refundable?

Because of the benefits received with your membership, a pro-rated refund is not available. However, if you have signed up for auto-renewal of your membership, and decide within 30 days of auto-renewal that you would like to cancel your membership, you may receive a refund of your membership dues by calling customer service.

 
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What is my "public name"? And how can I change this?

Your public name shows up on your journal, Registry and other Collectors Society postings. You can change your public name in your profile settings.

 
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Can I make submissions to other CCG companies?

Yes. Your membership in the NGC Collectors Society automatically gives you direct submission privileges to NGC, NCS, PMG (Paper Money Guaranty) and CGC (Certified Guaranty Company). Use your same log-in information to make submissions within these other companies.

 
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How many memberships can I have per household?

Currently, we only allow one membership per household.

 
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Can I transfer my coupons to my friends?

No. Any coupons you received with your membership are tied to your membership account and profile.

 
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Why do I keep having to re-log in?

If you are not logging in from a public computer, click the "Remember Me" box to save your log-in information.

 
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What is my login?

Your login is the e-mail address you used to sign up for your account. You can use the Forgot Password link to get the password for your account. If you continue to have problems, please contact us.

 
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How do I use my coupons for free grading to submit coins?

For convenient processing, we require that you send all coins, currency or comics on the same submission form in order to claim your free grading award. When you fill in the submission form, please indicate the use of your coupon under payment option.

 
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Can I submit additional coins on the same invoice as my free grading submissions?

No. When using your free grading award, we ask that you submit no additional items.

 
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Now that I have direct submission rights to your grading services, can I submit on behalf of my friends?

No. Your membership is valid for submissions of your collectibles ONLY. You may not submit on behalf of any third party.

 
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    P.O. Box 4750
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